Frequently Asked Questions
The following FAQ were compiled with the great help of
Carmen33.
If you have more questions to add to the list, please contact Carmen.
Registration and Login
My Account
- How do I change my username?
In your profile page
click on
update my profile, then click on
contact information and change your new username, click on
update.
- How do I change my email address?
In your profile page
click on
update my profile, then click on
contact information, where it asks
for email, type in your email and click
update.
- How do I unsubscribe from the forum?
In your profile page click on
update my profile, then on
my
support groups, there you will see
Receive Group Forum Notifications - uncheck the box and click
update.
* Scroll down the profile page to make sure you are not
subscribed to specific discussions you participated in (if so – click
unsubscribe).
- How do I change my password?
In your profile page
click on
update my profile, then click on
contact information and change to your new password, click on
update.
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- How Do I upload an image for the profile?
In your profile page, click 'Update My Image'. you can
Choose one from the Image Gallery or preferably upload one from your computer
by clicking ‘browse’ and upload. The new image has to fit (width x height -
size): 150x200 in size and not bigger than 100 KB.
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Posts and Discussions
- Do I have to join a support group to post a question?
Yes. Discussions are
limited to group members & they are all free!
- Why my post doesn't show up?
If you posted in a discussion in process look at the top of the discussion that you
are posting in and see if it shows page 1,2 etc. If the discussion has been
replied to a lot of times, it will go into a 2nd page and your post could be
showing up there.
- What is a signature?
A signature is the small message you see under a member's post.
- How do I add a signature to my posts?
In your profile page
click on
update my profile, and then on the
forum settings there
you will see signature, type your tagline in there and click
update.
- I am new to the group, is there a place I should start posting?
You may start wherever you wish, but there
is a
introduction part of the forums on the group, where most will
start, by introducing themselves and telling a little bit about themselves. You
can also check out the ‘
new to the group?' link in the group's main
page.
- How do I start a new discussion?
Click on the groups
forums menu item in the group menu (on the left). Click on the appropriate category and then click on the
start a new discussion button.
While reading a discussion you can click on the
start a new discussion button to start a new a new discussion in the same forum category.
- How do I change/edit my post?
When logged in you will find an
edit button at the bottom of your post.
- I see a lock next to a discussion topic, what does this mean?
A lock icon means that no new posts are
allowed.
Few possible reasons:
- It is used by the group leaders or site managers for special
messages and information purposes.
- Group leader or site manager has decided to lock it (discussion
got off topic or too "hot").
- I see a thumbtack next to a discussion topic, what does this mean?
The thumbtack next to a post is for keeping
that post near the top of the forum, it is used for showing that this is
considered an important or informative topic.
- How do I change the fonts in my posts, i.e. size, color etc.?
In the post editor above the text area you
have a drop down menu to change the color and size of the fonts. You can also
click the
help? next to it, to learn of more options.
Support Groups
Friends
- How do I add friends?
Click on the member's avatar to get to
their profile page. There click on
Ask For Friendship.
- How do I remove a friend?
In your profile page
scroll down to
my friends and click on the red ‘X' above the member's avatar.
Diary
- How do I change or delete a diary entry?
To change or delete an
entry, scroll to the bottom of your diary dashboard, under
my diary entries,
you will see all the ones you have made, next to the entry in question you will find
edit and
delete buttons.
- Are diaries private or public?
At this time, diaries
are public and can be seen by any visitor to the site.
- How do I preview an entry before posting it?
When writing the diary you can choose (top left) ‘Draft’ as
publish status. After writing the diary and clicking ‘save’ the entry will show
in your entry list and by clicking the title you can see how it looks. You can
then click on the ‘x’ to publish it.
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Other
- I have a problem with another member, what should I do?
If you are unable to resolve the issue
between you by discussing the matter in private messages, you can notify the
group leader in the group you belong to, and they can assist you in handling
it. If that does not work please contact us and let us know about it. DO NOT
get involved in personal vengeance on public pages.
- How do I send a private message (PM)?
By clicking on the
send a private message (PM)
under the member's avatar in their profile page or in a post they wrote. After
typing your message, you just click
send.
- How do I use the RSS feed
The RSS feed enables you to get all the latest discussions from a specific topic or group directly to your computer. In order to use it you'll need to work with a
Feed Reader or
News Aggregator software (there are many free to choose from). You can google "rss reader" to choose the one you want.
- What is an Article?
An article can be many things. An informational article (facts about the condition, common symptoms, leading clinics, famous people etc'), personal stories (personal experience, success stories, failures, family members, thoughts about what you experiencing....), it can also be helpful material (how to read test results, guide to the newly diagnosed, most common question about etc') and anything else you wrote and think is worth publishing (Poems, Goals...).
Have fun with it!
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